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Help & common questions

From workspace setup to everyday operations, understand store connections, product matching, data completeness and the key steps in FBA inbound.

Operations overviewWorkflow diagram
Amazon stores
Orders & returns
FBA inventory
Fees & settlements
One workspaceFrom business records to execution
01Replenishment
02Purchase & receive
03FBA inbound
Traceable data sourcesDocumented operations

Using this website

Start with Capabilities for orders, inventory and profit, then Workflow for supply-chain steps. Switch between Chinese and English in the header. Privacy, service information and contact details are accessible from the footer. Product information is available without signing in.

Workspace setup

Authorize an Amazon store and complete the initial sync. Create or import local products, then pair listings with SKUs. Configure costs, warehouses and replenishment parameters to review operating records and move through replenishment and purchasing according to your business role.

Listing matching is different from publishing

Listing matching creates an internal relationship between an Amazon listing and a local SKU. It does not create or change an Amazon listing. Publishing happens in Seller Central; ERP uses the mapping to connect operating and inventory records.

Understanding incomplete data

Profit needs revenue, refunds, fees, costs, advertising expenses and exchange rates. Missing inputs are displayed rather than counted as zero. Sync failures and stale records retain their status and cutoff time. Check sources, business periods and completeness when reviewing a result.

When FBA inbound actions can run

Complete the internal shipment plan and permission and stock checks, then confirm Seller, marketplace, warehouse, SKUs, quantities and external effects. FBA writes follow store authorization and safety controls. Recover uncertain outcomes through status queries rather than creating duplicate shipments.

Getting in touch

Describe the relevant product capability, workflow or privacy request and include only necessary, redacted details. Do not attach seller passwords, authorization tokens, buyer personal information or actual customer business files.

Contact us
How do I get started with 互拓ERP?

Explore the capabilities and workflows, then identify a service arrangement for your stores, team and supply chain. After workspace activation, follow the setup guide for store authorization, product matching, costs and warehouses.

Which business workflows are included?

互拓ERP serves Amazon FBA sellers, covering orders and after-sales records, FBA inventory, fees and profit, replenishment, purchasing, receiving, local stock and FBA inbound.

Do you need my Seller Central password?

No. Store connections use official Amazon OAuth. Never send your Seller Central password, authorization tokens or buyer personal information through email or inquiry channels.

Are missing advertising costs treated as zero?

No. Profit results identify missing costs, advertising expenses and exchange rates. Advertising expenses use controlled imports; read-only Amazon Ads API access is an optional capability subject to separate authorization.

How is 互拓ERP priced?

We offer a quote-based, full-product subscription without separate charges by module, member, Seller, store or usage count. Contact us for a written quote covering the subscription period, amount, currency, taxes, payment and renewal arrangements.